and Conditions of bookings
When we have confirmed your booking, it means that all other enquiries,
for the night(s) you have booked, will be turned away.
we ask for a full 48 hours cancellaton notice from your expected
time of arrival.
If you fail to provide us with 48 hours cancelation notice from
your expected time of arrival we will charge your credit card
for the first night(s) accommodation. However, there will be no
charge if we manage to re-let the room(s).
Please click here for terms when you have
made a block booking of all our rooms.
Smoking (or not; as the case is!!)
In accordance with Scottish law, the Dumfries Villa is strictly non-smoking.
are welcome to smoke in the garden to the front, but please put
cigarette ends and packets in the tub provided.
Anyone found to be smoking in the house
be asked to settle their bill and leave; a £100 charge will
be incurred to cover the costs of the extra cleaning; any damage
to carpets, bedding etc will be charged accordingly.
The Dumfries Villa is a ‘Category B’ listed building,
which means that we have tight restrictions on any alterations
to its structure. The main doors are original (around 1860) and
we are not allowed to replace them, for your own security and for
the safety of our family and property, please ensure that these
doors are securely shut behind you. If you allow the doors
just to freely swing shut, they will not catch on the lock and
the house is left open.
The Dumfries Villa car park can hold an average of 5 cars, more if
groups are prepared to ‘double park’. Please
park considerately. Parking is purely on a first come first
served basis. If you do need to park on the
road, please ask us for a parking disc as the Traffic Wardens
are keen to exercise their authority.
Please familiarise yourselves with the fire notices located near
your bedroom door, or by the signing in desk. There will
be a weekly test of the fire alarm system on Friday at around
11am, we will endeavour to remind any guests remaining in the
house of this.
All smoke alarms are mains supplied and interlinked, which means
that everyone in the house will know immediately of any smoke or
fire in the house.
The radiators in your room and en-suite are fitted with thermostats,
please adjust them accordingly. Unless the weather is particularly
cold the heating goes ‘off’ between the hours of
0930-1400 to enable our cleaners to work comfortably, and from
midnight to 0630. If you require a portable heater during that
time please ask and we will be happy to arrange one for you. Hot
water bottles are available on request.
Early morning alarm calls
Early morning alarm calls can be arranged if you have a mobile
phone. Radio alarm clocks are situated in each room but the guests
are responsible for resetting them to their individual needs.
Rooms are cleaned on a daily basis between the hours of 1000 – 1230;
if you prefer to remain in your room between those times please
advise us at breakfast time or let the cleaner know when she knocks
on your door. If you prefer not to be disturbed we would
appreciate it if you could leave your used waste bags outside your
room for collection; a clean one will be made available to you
and our cleaners will be happy to provide you with a top-up of
items for your hospitality tray.
Sheets are changed generally on day 3 or 4 of your stay unless
soiled. Please advise us of any wishes different to this.
If you are staying for more than one night and you would like your
towels replacing please leave your used ones either in the shower
tray or the wash-hand basin. Towels hung on the towel rails
tell us that you are conscious of the environment and that you
are happy to re-use them.
We anticipate ‘fair wear and tear’ within the guest
house. Please inform us of any damages/breakages ASAP and we will
be more than reasonable. Breakages/damages not reported prior
to departure, may be charged to your credit card accordingly.
Breakfast times Mon-Fri 0745 – 0830
holidays 0830 – 0915
If you require a particularly early start, cereal, yoghurts, fruit
juice & fresh fruit will be available for self-service; in
such cases we would appreciate you settling your account on the
Menus are provided in your room, please fill in accordingly. We
have found that the ‘menu system’ enables us to have
your breakfast freshly prepared without any unnecessary delay to
you. If you do change your mind after your menu has been
submitted, that is not a problem; it may just take a few minutes
You will probably have secured your booking by credit card: no
payment will have been taken from your card. Payment can
be either with cash, credit card or personal cheque; business
users may have made other arrangements. Written receipts are
available via any method of payment.
Check-out time on your day of departure is by 10am unless prior
arrangement is made. Keys are
to be left on departure, if you accidentally take keys with you
please contact us ASAP and return the keys by post. If
you lose the keys or fail to return them you will be charged
for the change of the front door lock and approximately £25
for the cutting of an entire set of new keys.And finally; we really hope that you enjoy
If you encounter any areas in which you feel that we can provide
our valued guests with a better service we would value your comments
either during your stay or following your departure (anonymously